Refunds and cancellations

Original artworks

Because every original is one of a kind, I can’t accept returns if you simply change your mind. I’m always happy to send more photos or a video before you buy, so you know exactly what you’re getting.

If your artwork arrives damaged, I’ll make it right:

• Tell me within 48 hours of delivery, with photos of the artwork and of the packaging (outside and inside).
• I recommend recording a video while you unbox your parcel. It makes any claim with the courier much quicker and simpler.
• Please keep the packaging until we’ve sorted it out, as the courier may ask to see it.
• Depending on the damage, I’ll repair the piece or give you a full refund once it’s back with me. Because originals can’t be replaced, I can’t send an identical one.

Commissions

• Before I start the sketch: you can cancel, and I’ll refund your deposit in full.
• Once I’ve started the sketch, the 50% of the artwork price in your deposit is non-refundable, because it covers the time and materials already spent on your piece. The framing part of your deposit is refunded if I haven’t ordered the frame yet.
• You can ask for changes in up to 2 rounds of revisions at the sketch stage. After that, small tweaks are fine; bigger changes are charged extra, and I’ll tell you the cost before I make them.
• If I can’t finish your commission for any reason on my side, I’ll refund everything you’ve paid.

How refunds are paid

Refunds go back to the original payment method within 7 working days of us agreeing on them.